Agent workstation

Increase the comfort and efficiency of your agents.

With our TSWidget, there is no more need to use the phone device to make a call, get the history of the last calls, check the status of the other agents.

The widget enables the phone control while staying focused on the main work.

The same interface for the desktop application or in the web page

TSWidget is supported on Microsoft Internet Explorer 11, Microsoft Edge, Firefox, Chrome browsers. TSWidget Desktop for Windows clients is supported on Windows 7, 8 and  Windows 10.

 

Windows client installation

The Windows client is easily installed with a '.msi' file.

In a shared folder, you can build a shortcut to this file adding the address of TelServer as a parameter:

\\MyMachine\shared\TSWidget\TSWidgetSetup-fr.msi TELSERVERHOSTNAME=telserver.mycompany.com 

Insertion into web page

Widget library import

<head>
<link rel="stylesheet" type="text/css" href="/TSWidget/TSWidget-bundle.css" />
<script type="text/javascript" src="/TSWidget/TSWidget-bundle.js"></script>
<script type="text/javascript" src="/TSWidget/TSWidget-config.js"></script>
</head>

Configuration

It is limited to providing the address of TelServer in the file 'TSWidget-config.js'.

unigone_config = {
TELSERVICES_TELSERVER_URL: "http://telserver.mycompany.com:8082"
};

If TelServer is redundant, a second address can be defined.

Start

<body onload="unigone.TSWidget.start();">
</body>